A survey, conducted by JD Power, a market research firm has revealed some pretty disappointing figures tmnet streamyx account regards streamyx penang customers and ISP relations.
The survey, currently in its 3rd year has found that the number of calls regarding customers complaining about their broadband providers now outnumber the amount of service-related calls, with 52% to 48% respectively. The internet service providers list has looked at the UK's leading eight broadband providers and scored them on various important streamyx speed test such as; performance, reliability, customer service and technical support.
The total score was 1,000 and Tiscali scored the highest with 668, and BT came in with the lowest at 626. Some of the major problem areas the survey uncovered where regarding performance, reliability and customer satisfaction levels.
It found that on average, customers had to wait 17 minutes before they got to speak to a member of their ISPs technical help team. Moreover, overall performance, reliability and internet franchise customer satisfaction figures where down from last years figures.
Although the average broadband connection speed has risen from 3.5Mbps in 2006 to 4.8Mbps this year, fast internet would seems that one of the UK consumers main annoyance is to do with the homecall broadband speed they receive being considerably less than what ISPs advertise.
According to JD Power's malaysia trip of service industries, "Last year broadband was still a novelty and people were wowed by how much faster it was than dial-up," but, "This year everyone expects it to be fast and get angrier when it doesn't work." It's important to note though, that the actual broadband speed a consumer will experience depends heavily on the distance they are from their nearest BT exchange, and the quality of their line.
Liam is a UK based author currently focusing on broadband, and in particular customers opinions of their broadband internet radio player Compare cheap broadband online today
